If you have any questions please email us at hello@oncept.nyc

M-F 10am to 6pm 212-244-2377

ONCEPT - 45 Great Jones St. | New York | NY | 10012

We accept returns within 30 days of purchase

Shoes should be unworn and in their original packaging and put inside a shipping box

Use the pre printed free shipping FedEx return label included with your original purchase

International customers are responsible for return shipment costs

Include your original shipping invoice and mark the styles that you are returning

Drop off at any Fedex facility or partner

We will apply the credit to the original form of payment usually within 14 days and send you an email confirmation

It's that EASY!

To exchange an item for a different size or color please follow the steps in our RETURN FAQ

You can then wait for your credit notification via email to order your exchange or you can place a new order while your return is in transit

We currently offer free UPS express shipping within the continental United States and free standard shipping to Hawaii, Alaska and Puerto Rico.

We ship standard international delivery to Canada and require that our customers pay any duty or import taxes

We do not ship to PO Boxes

Free expedited shipping on all orders

We ship using 2nd Day Service

We do our best to ship all orders received by 1pm EST Monday-Friday the same day.  Orders received after or on the weekend will be shipped the following business day

You will receive an email once your order has been placed with all of the details

You will receive a new email once your order has shipped including a UPS tracking number.

Our goal is to ship the same day for all orders placed by 1pm EST

If you didnt receive and order or tracking email please contact us at hello@oncept.nyc

-Please log into your account and follow the instructions to cancel or modify your order

-If your order has not yet been shipped we will cancel and refund your payment method or modify your order accordingly

-In the event that your order has been shipped please follow the instructions in our RETURN FAQ to return your goods

In continuing to reduce over production we offer pre-orders at the beginning of each season

Preorders are charged when placed

We always give an estimated ship period during our preorder times and try to give the most accurate information available

Preorders can be returned within 30 days of shipment and found in our RETURN FAQ

If you feel your item has been damaged or is incorrect please contact us at hello@oncept.nyc so that we can look into this unlikely occurrence

Utilize our normal free return process to receive a refund or exchange

ONCEPT shoes are made utilizing US sizing standards

We currently offer whole and half sizes in 6-10

To help with your fit we have several tools available

EasySize is a great tool that will direct you to the closest probable size in our shoes

Size Guide is a chart that you can view to convert your size to US sizing or by following the instructions will direct you to how to measure your feet to find your proper size

Fit + Comfort is shown for each style and continually updated to direct your sizing decisions

Customer reviews are also a great way to hear from others on how the shoes are fitting and other comments on comfort

We currently charge Sales Tax in California and New York

You will see your sales tax information in your cart at checkout