RETURNS
We accept returns within 30 days of purchase
Shoes should be unworn and in their original packaging and put inside a shipping box
Use the pre printed free shipping UPS return label included with your original purchase
Include your original shipping invoice and mark the styles that you are returning
Drop off at any UPS facility or partner
We will apply the credit to the original form of payment usually within 14 days and send you an email confirmation
It's that EASY!
EXCHANGES
To exchange an item for a different size or color please follow the steps in our RETURN FAQ
You can then wait for your credit notification via email to order your exchange or you can place a new order while your return is in transit
WHERE DO WE SHIP?
We currently offer free UPS express shipping within the continental United States and free standard shipping to Hawaii, Alaska and Puerto Rico.
We ship standard international delivery to Canada and require that our customers pay any duty or import taxes
We do not ship to PO Boxes
We currently do not ship to other international countries other than Canada
DELIVERY TIMING AND COST
Free expedited shipping on all orders
We ship using UPS 2nd Day Service
We do our best to ship all orders received by 1pm EST Monday-Friday the same day. Orders received after or on the weekend will be shipped the following business day
PAYMENT METHODS
We accept all major credit cards
We accept PayPal, Apple Pay and Google Pay
ORDER CONFIRMATION/TRACKING
You will receive an email once your order has been placed with all of the details
You will receive a new email once your order has shipped including a UPS tracking number.
Our goal is to ship the same day for all orders placed by 1pm EST
If you didnt receive and order or tracking email please contact us at hello@oncept.nyc
CANCEL/MODIFY AN ORDER
-Please log into your account and follow the instructions to cancel or modify your order
-If your order has not yet been shipped we will cancel and refund your payment method or modify your order accordingly
-In the event that your order has been shipped please follow the instructions in our RETURN FAQ to return your goods
PREORDERS
In continuing to reduce over production we offer pre-orders at the beginning of each season
Preorders are charged when placed
We always give an estimated ship period during our preorder times and try to give the most accurate information available
Preorders can be returned within 30 days of shipment and found in our RETURN FAQ
DAMAGED/INCORRECT ITEMS
If you feel your item has been damaged or is incorrect please contact us at hello@oncept.nyc so that we can look into this unlikely occurrence
Utilize our normal free return process to receive a refund or exchange
FIT AND SIZING
ONCEPT shoes are made utilizing US sizing standards
We currently offer whole and half sizes in 6-10
To help with your fit we have several tools available
EasySize is a great tool that will direct you to the closest probable size in our shoes
Size Guide is a chart that you can view to convert your size to US sizing or by following the instructions will direct you to how to measure your feet to find your proper size
Fit + Comfort is shown for each style and continually updated to direct your sizing decisions
Customer reviews are also a great way to hear from others on how the shoes are fitting and other comments on comfort
SALES TAX
We currently charge Sales Tax in California and New York
You will see your sales tax information in your cart at checkout
CONTACT
If you have any questions please email us at hello@oncept.nyc
We will do our best to reply as quickly as possible