FAQ & Contact | ONCEPT

FAQ & Contact Shipping & Returns Privacy Policy Terms & Conditions Payments

[ { "title": "CONTACT US AT 212-244-2377 OR HELLO@ONCEPT.NYC", "body": "\u003cp\u003eIf you have any questions please email us at \u003ca href=\"mailto:hello@oncept.nyc\" title=\"mailto:hello@oncept.nyc\"\u003e\u003cstrong\u003ehello@oncept.nyc\u003c\/strong\u003e\u003c\/a\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eM-F 10am to 6pm 212-244-2377\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eONCEPT - 45 Great Jones St. | New York | NY | 10012\u003c\/p\u003e" }, { "title": "RETURNS", "body": "\u003cp\u003e\u003cbr\/\u003e\u003ca href=\"https:\/\/onceptnyc.loopreturns.com\" title=\"ONCEPT RETURNS\"\u003ePlease \u003cstrong\u003eCLICK\u003c\/strong\u003e \u003cstrong\u003eHERE\u003c\/strong\u003e to initiate a return or exchange.\u003cstrong\u003e\u003cbr\/\u003e\u003cbr\/\u003e\u003c\/strong\u003e\u003c\/a\u003eWe accept returns within 30 days of purchase.\u003cbr\/\u003e\u003cbr\/\u003eShoes should be unworn and in their original packaging and put inside a shipping box.\u003cbr\/\u003e\u003cbr\/\u003ePlease use our easy online \u003ca href=\"https:\/\/onceptnyc.loopreturns.com\/#\/\" target=\"_blank\" title=\"https:\/\/onceptnyc.loopreturns.com\/#\/\"\u003e\u003cstrong\u003ereturn and exchange portal\u003c\/strong\u003e\u003c\/a\u003e with the link above.\u003cbr\/\u003e\u003cbr\/\u003eInternational customers are responsible for return shipment costs.\u003cbr\/\u003e\u003cbr\/\u003eWe will apply the credit to the original form of payment usually within 14 days and send you an email confirmation.\u003cbr\/\u003e\u003cbr\/\u003eIt's that EASY!\u003c\/p\u003e" }, { "title": "EXCHANGES", "body": "\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003ca href=\"https:\/\/onceptnyc.loopreturns.com\/#\/\" target=\"_blank\" title=\"https:\/\/onceptnyc.loopreturns.com\/#\/\"\u003ePlease \u003cstrong\u003eCLICK HERE\u003c\/strong\u003e to exchange an item for a different size or color.\u003c\/a\u003e\u003c\/p\u003e\u003cp\u003e\u003cbr\/\u003eYou can then wait for your credit notification via email to order your exchange or you can place a new order while your return is in transit.\u003c\/p\u003e" }, { "title": "WHERE DO WE SHIP?", "body": "\u003cp\u003eWe currently offer free shipping and returns within the United States.\u003c\/p\u003e\u003cp\u003eWe ship standard international delivery to Canada and require that our customers pay shipping and any duty or import taxes\u003c\/p\u003e\u003cp\u003eWe do not ship to PO Boxes\u003c\/p\u003e" }, { "title": "DELIVERY TIMING AND COST", "body": "\u003cp\u003eFree shipping on all orders in the U.S. usually arriving in 3-5 business days.\u003c\/p\u003e\u003cp\u003eWe ship using Fedex\u003c\/p\u003e\u003cp\u003eWe do our best to ship all orders received by 3pm EST Monday-Friday the same day. Orders received after or on the weekend will be shipped the following business day\u003c\/p\u003e" }, { "title": "ORDER CONFIRMATION\/TRACKING", "body": "\u003cp\u003eYou will receive an email once your order has been placed with all of the details\u003c\/p\u003e\u003cp\u003eYou will receive a new email once your order has shipped including a UPS tracking number.\u003c\/p\u003e\u003cp\u003eOur goal is to ship the same day for all orders placed by 1pm EST\u003c\/p\u003e\u003cp\u003eIf you didnt receive and order or tracking email please contact us at hello@oncept.nyc\u003c\/p\u003e" }, { "title": "CANCEL\/MODIFY AN ORDER", "body": "\u003cp\u003e-Please log into your account and follow the instructions to cancel or modify your order\u003c\/p\u003e\u003cp\u003e-If your order has not yet been shipped we will cancel and refund your payment method or modify your order accordingly\u003c\/p\u003e\u003cp\u003e-In the event that your order has been shipped please follow the instructions in our RETURN FAQ to return your goods\u003c\/p\u003e" }, { "title": "PREORDERS", "body": "\u003cp\u003eIn continuing to reduce over production we offer pre-orders at the beginning of each season\u003c\/p\u003e\u003cp\u003ePreorders are charged when placed\u003c\/p\u003e\u003cp\u003eWe always give an estimated ship period during our preorder times and try to give the most accurate information available\u003c\/p\u003e\u003cp\u003ePreorders can be returned within 30 days of shipment and found in our RETURN FAQ\u003c\/p\u003e" }, { "title": "DAMAGED\/INCORRECT ITEMS", "body": "\u003cp\u003eIf you feel your item has been damaged or is incorrect please contact us at \u003ca href=\"mailto:hello@oncept.nyc\" title=\"mailto:hello@oncept.nyc\"\u003ehello@oncept.nyc\u003c\/a\u003e so that we can look into this unlikely occurrence\u003c\/p\u003e\u003cp\u003eUtilize our normal free return process to receive a refund or exchange\u003c\/p\u003e" }, { "title": "FIT AND SIZING", "body": "\u003cp\u003eONCEPT shoes are made utilizing US sizing standards\u003c\/p\u003e\u003cp\u003eWe currently offer whole and half sizes in 6-10\u003c\/p\u003e\u003cp\u003eTo help with your fit we have several tools available\u003c\/p\u003e\u003cp\u003eEasySize is a great tool that will direct you to the closest probable size in our shoes\u003c\/p\u003e\u003cp\u003eSize Guide is a chart that you can view to convert your size to US sizing or by following the instructions will direct you to how to measure your feet to find your proper size\u003c\/p\u003e\u003cp\u003eFit + Comfort is shown for each style and continually updated to direct your sizing decisions\u003c\/p\u003e\u003cp\u003eCustomer reviews are also a great way to hear from others on how the shoes are fitting and other comments on comfort\u003c\/p\u003e" }, { "title": "SALES TAX", "body": "\u003cp\u003eWe currently charge Sales Tax in several states in accordance with the\u003cbr\/\u003eappropriate regulations.\u003c\/p\u003e\u003cp\u003eYou will see your sales tax information in your cart at checkout\u003c\/p\u003e" } ]

Contact

WANT TO GET IN TOUCH WITH US? PLEASE CONTACT US EASILY VIA EMAIL. OR CALL US M-F FROM 10AM TO 6PM EST AT 212-244-2377

Business Address

45 Great Jones St.

New York NY 10012

CUSTOMER SERVICE

WHOLESALE

RETURNS

Business Address